Customer Success Specialist

McKinsey & Company; Columbia Township (MO); On-site; USD 66,000 - 91,000; Full time

Benefits offered by this job

Mentor to guide

Benefits to lean on

Flexible hours for Columbia living

Job summary

McKinsey & Company in Missouri seeks a Customer Success Specialist who goes beyond traditional expectations. You will source leads, build referral-driven funnels, and translate insights into sharper marketing briefs, owning the customer journey from first click to win.

The role requires 5 years of experience and strong Active Listening, with hands-on ServiceNow use and prioritization skills to drive conversions and partnerships in Columbia, MO.

Qualifications

• Requires 5 years of relevant experience.
• Demonstrates strong Active Listening and communication.
• Experience with ServiceNow preferred.
• A portfolio or work samples showing sales/marketing expertise.

Responsibilities

• Stitch together a referral program customers want to share.
• Build landing pages that turn curiosity into demo bookings.
• Translate customer insights into sharper campaign briefs.
• Own the funnel from first click to closed-won, top to bottom.
• Run experiments on sales marketing messaging and keep only what converts.
• Hunt for partnership angles no one in Columbia, MO has tried.
• Decode why MO buyers say yes and double down on it.

Skills

Active Listening

ServiceNow

Prioritization

Tools

ServiceNow

Job description

Most marketers wait for leads; the Customer Success Specialist we want at McKinsey & Company goes out and manufactures them. You supply 5 years and Active Listening; McKinsey & Company supplies $66,000 - $91,000, a Columbia home, and growth that does not flatten out.

Key Responsibilities

• Stitch together a referral program McKinsey & Company customers want to share
• Build landing pages that turn Columbia curiosity into demo bookings
• A knack for translating customer insights into sharper campaign briefs
• Own the funnel from first click to closed-won, top to bottom
• Run experiments on sales marketing messaging and keep only what converts
• Hunt for partnership angles no one in Columbia, MO has tried
• Decode why MO buyers say yes and double down on it

What You'll Bring

• An eye for the thoughtfully-bold detail that separates fine from finished
• Track record that proves you can human-first ship under deadline pressure
• Hands-on command of ServiceNow, with Prioritization as a close second
• A portfolio or work samples that demonstrate your sales marketing expertise

The team at McKinsey & Company is small, feedback-hungry, and entirely convinced that Columbia is the best place to reinvent sales marketing. At McKinsey & Company we hire people we can trust with real decisions and then give them the room to make them.

Come grow with us: $66,000 - $91,000 to start, a mentor to guide, benefits to lean on, and hours flexible enough for Columbia living.

This opening was refreshed recently and remains an active priority for the team.