Customer Success Specialist

Energy Innovation Corp; Saint Cloud (MN); On-site; USD 79,000 - 115,000; Full time

Benefits offered by this job

paid learning

health coverage

mentorship

flexible St. Cloud, MN setup

Job summary

McKinsey & Company in Saint Cloud, MN seeks a Customer Success Specialist to own outcomes and sharpen Call Center Operations in a contract role. You will manage event sponsorships, handle price objections, draft outreach copy, and grow our footprint with earned introductions.

You will turn churned logos into win-back plans and negotiate renewals to keep pipelines healthy. The role requires ownership, a bias for action, and strong analytical problem-solving.

Qualifications

• Comfort navigating ambiguity when the brief arrives half-written.
• Integrity to flag your own mistakes first.
• Ownership mindset: treat company money like your own.
• Proven leadership experience guiding senior-level initiatives.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Manage event sponsorships and lead-capture programs across St. Cloud, MN.
• Field objections on price the way a senior pro does it.
• Draft the cold-outreach copy that survives a senior buyer's inbox.
• Grow McKinsey & Company's candor-rich footprint one earned introduction at a time.
• Turn churned sales marketing logos into win-back targets with a plan.
• Negotiate renewals before the sales marketing contract goes quiet.
• Beat last quarter's $79,000 - $115,000 number without burning the pipeline.
• Own the full sales cycle from initial outreach to signed contract.

Skills

Ambiguity navigation

Integrity

Ownership mindset

Leadership experience

Analytical skills

Job description

McKinsey & Company needs a Customer Success Specialist who can read a market like St. Cloud and rewrite the playbook when the numbers demand it. This is a contract opportunity built for someone who wants to own outcomes, sharpen Call Center Operations, and grow with a tight-knit team.

Key Responsibilities

• Manage event sponsorships and lead-capture programs across St. Cloud, MN
• Field objections on price the way a senior pro does it
• Draft the cold-outreach copy that survives a senior buyer's inbox
• Grow McKinsey & Company's candor-rich footprint one earned introduction at a time
• Turn churned sales marketing logos into win-back targets with a plan
• Negotiate renewals before the sales marketing contract goes quiet
• Beat last quarter's $79,000 - $115,000 number without burning the pipeline
• Own the full sales cycle from initial outreach to signed contract

What You'll Bring

• Comfort navigating ambiguity when the brief arrives half-written
• The integrity to flag your own mistakes first
• The kind of ownership that treats the company's money like your own
• Proven leadership experience guiding senior-level initiatives
• Strong analytical and problem-solving capabilities

McKinsey & Company is a performance-driven St. Cloud, MN studio where Interpersonal Skills gets treated with the seriousness most companies reserve for marketing. We move fast on Call Center Operations but slow down whenever someone says they feel rushed past good judgment.

Salary opens at $79,000 - $115,000 and the perks compound:

• paid learning
• health coverage
• mentorship
• and a flexible St. Cloud, MN setup

This listing is current and monitored daily by our talent team.