Customer Success & Solutions Associate

AppleOne Employment Services; Seattle (WA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training provided

Job summary

AppleOne Employment Services is seeking a Customer Solution Specialist for a direct hire, onsite role in Tukwila, WA. You will be the first point of contact, handling account inquiries, payments, and documentation while delivering professional support and resolving issues.

This entry-level opportunity offers paid training, supportive leadership, and a clear path for advancement within a mission-driven technology environment focused on transportation safety and efficiency nationwide.

Qualifications

• Provide front-line customer support for account inquiries, payment questions, and service-related concerns.
• Process payments, update account information, and maintain accurate customer records.
• Research account issues, document resolutions, and complete timely follow-up communication.
• Support customer retention and satisfaction through professional, solution-focused communication.
• Less than 1 year of experience required, making this a strong entry-level opportunity.

Responsibilities

• Answer incoming customer service calls with professionalism, empathy, and a customer-first approach.
• Assist customers with account questions, account updates, payment processing, and account maintenance.
• Research and resolve customer concerns while accurately documenting interactions and outcomes.
• Conduct outbound follow-up calls and respond to customer communications by phone, email, mail, and online channels.
• Review account information, notices, and supporting documentation for accuracy and completeness.
• Negotiate payment arrangements and fee adjustments within established guidelines.

Skills

Customer service

Communication

Data entry

Billing inquiries

Job description

AppleOne Employment Services is seeking a Customer Solution Specialist for a direct hire, onsite role in Tukwila, WA. You will be the first point of contact, handling account inquiries, payments, and documentation while delivering professional support and resolving issues.

This entry-level opportunity offers paid training, supportive leadership, and a clear path for advancement within a mission-driven technology environment focused on transportation safety and efficiency nationwide.