Customer Experience & Solutions Advisor

Apple Inc.; San Jose (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Apple Inc. in San Jose is seeking a Specialist to help customers, build brand loyalty, and deliver an Apple‑unique shopping and service experience. You’ll ask questions to learn needs, tailor recommendations, and educate customers on purchase options in a fast-paced retail environment.

You’ll stay current on Apple products and services, support peers with knowledge sharing, maintain accuracy, and contribute to an inclusive culture by respecting differences and learning from others.

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends and public holidays.
• Knowledge of Apple products and services.
• Personalize solutions based on customer needs and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment with shared responsibility and accountability.
• Be curious and open to learning from others and helping each other grow.
• Learn about Apple products, services, and third‑party products to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Responsibilities

• Deliver excellent service to Apple customers by understanding their needs and presenting relevant products and services.
• Identify ownership opportunities and educate customers on purchase options.
• Support peers by sharing knowledge about products, services, and purchase options.
• Maintain accuracy and follow guidance; perform other tasks as needed in the store.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Customer service

Teamwork

Curiosity

Communication

Job description

Apple Inc. in San Jose is seeking a Specialist to help customers, build brand loyalty, and deliver an Apple‑unique shopping and service experience. You’ll ask questions to learn needs, tailor recommendations, and educate customers on purchase options in a fast-paced retail environment.

You’ll stay current on Apple products and services, support peers with knowledge sharing, maintain accuracy, and contribute to an inclusive culture by respecting differences and learning from others.