Customer Service Representative

AppleOne Employment Services; Renton (WA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Structured training

Job summary

AppleOne Employment Services in Renton, WA is seeking a Customer Service Representative for a full-time, onsite temp-to-hire role. You will help customers by phone and online, research questions across multiple systems, document interactions, and follow established procedures with accuracy.

Structured training is provided and the team offers a supportive, professional environment to grow your skills in customer service.

Qualifications

• 1–2 years of customer service experience.
• Professional and patient when assisting customers.
• Ability to navigate multiple computer systems to research information.
• Accurate data entry and documentation of interactions.
• Follow detailed processes to ensure consistent service delivery.
• Dependable attendance, punctuality and reliability.
• Strong communication and active listening skills.

Responsibilities

• Assist customers by phone or other channels in a professional and patient manner.
• Research customer questions and provide accurate information using multiple systems.
• Document customer interactions, updates and resolutions clearly.
• Follow established procedures to resolve issues and escalate when needed.
• Manage a high volume of interactions with attention to detail and accuracy.
• Participate in structured training and apply learned processes daily.

Skills

Customer service

Communication

Active listening

Data entry

Research abilities

Attention to detail

Reliability

Tools

CRM software

Job description

Job Summary

We are seeking a Customer Service Representative for a full-time, onsite temp-to-hire opportunity in Renton, WA. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced call center or client support environment.

As a Customer Service Representative, you will provide professional and patient support while navigating multiple computer systems, researching information, documenting details accurately, and helping resolve customer questions. Structured training is provided, making this a strong opportunity for candidates with customer service experience who are ready to grow their skills in a professional support environment.

This opportunity offers a supportive, team-oriented workplace where dependable employees can build experience, learn detailed processes, and contribute to a positive customer experience. Candidates who value clear procedures, helpful leadership, and a stable path toward long-term employment may find this role to be a great fit.

Key Responsibilities

• Assist customers by phone or through other assigned communication channels in a professional and patient manner.
• Research customer questions and provide accurate information using multiple computer systems.
• Document customer interactions, updates, and resolutions clearly and accurately.
• Follow established procedures to resolve issues, escalated concerns, and maintain service quality.
• Manage a high volume of customer interactions while maintaining attention to detail and accuracy.
• Participate in structured training and apply learned processes in daily customer support activities.

Compensation and Benefits

• Salary range: $47,840 to $51,720 per year.
• Job type: Temp-to-hire.
• Schedule: Full-time.
• Work arrangement: Onsite in Renton, WA.
• Structured training is provided.

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Provide professional customer support while handling a high volume of customer interactions.
• Navigate multiple computer systems simultaneously to research information and resolve questions.
• Accurately enter data and document customer interactions.
• Follow detailed processes and established procedures to support consistent service delivery.
• 1 to 2 years of experience in customer service, client support, call center, or a related professional environment.
• Strong customer service, communication, and active listening skills.
• Comfortable using multiple computer systems while speaking with customers.
• Strong data entry, documentation, and attention to detail skills.
• Good problem-solving and research abilities.
• Ability to learn detailed processes and apply procedures accurately.
• Dependable attendance, punctuality, and reliability.
• Professional, patient, and adaptable approach to customer interactions.

Preferred Qualifications

• Call center experience is helpful but not required.
• Experience providing customer service in a professional office, retail, hospitality, healthcare, financial services, or similar environment.
• Comfort learning new technology, systems, and structured workflows.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.