Call Center CSR

AppleOne Employment Services; Auburn (WA); On-site; USD 32,000 - 33,000; Full time

Job summary

AppleOne Employment Services in Auburn, WA is seeking a Call Center CSR for a temporary-to-hire role south of Seattle. You will be the first point of contact, handling inquiries, orders, service requests, and issue resolution to create positive customer experiences in a fast-paced environment.

This position emphasizes strong communication, dependable attendance, and teamwork. The team offers ongoing training, coaching, and opportunities for growth, with a clear path to permanent placement based

Qualifications

• Handle high-volume inbound customer service calls.
• Resolve customer questions, concerns, and service requests.
• Document customer interactions and maintain accurate account records.
• Navigate multiple computer systems while assisting customers.
• 2+ years of relevant customer service or call center experience.

Responsibilities

• Answer incoming customer calls in a professional, friendly, and efficient manner.
• Assist customers with account inquiries, orders, service requests, questions, and issue resolution.
• Accurately document customer interactions and update records in company systems.
• Research and resolve customer concerns, escalating complex issues when needed.
• Process requests, applications, orders, or service transactions while maintaining confidentiality.
• Collaborate with supervisors and team members to meet productivity, quality, and service goals.

Skills

Call center experience

Customer service

Communication skills

Multitasking

Tools

CRM software

Scheduling software

Customer management software

Job description

Job Summary

We are seeking a Call Center CSR for a temp-to-hire opportunity south of Seattle. This Customer Service Representative role is ideal for someone who enjoys helping people, solving problems, and creating positive customer experiences in a fast-paced call center environment.

In this role, you will be the first point of contact for customers, assisting with inquiries, account questions, orders, service requests, and issue resolution. You will join a supportive team environment that values strong communication, dependable attendance, professionalism, and a commitment to excellent service.

This is a great opportunity for someone looking to build a long-term career in customer support. The work environment offers ongoing training, coaching, team collaboration, and opportunities for growth and advancement.

Key Responsibilities

• Answer incoming customer calls in a professional, friendly, and efficient manner.
• Assist customers with account inquiries, orders, service requests, questions, and issue resolution.
• Accurately document customer interactions and update records in company systems.
• Research and resolve customer concerns, escalating complex issues when needed.
• Process requests, applications, orders, or service transactions while maintaining confidentiality.
• Collaborate with supervisors and team members to meet productivity, quality, and service goals.

Compensation and Benefits

• Compensation: $23.00 to $24.00 per year.
• Job Type: Temp-to-Hire.
• Location: Auburn, WA.

Required Qualifications and Skills

• Handle high-volume inbound customer service calls.
• Resolve customer questions, concerns, and service requests.
• Document customer interactions and maintain accurate account records.
• Navigate multiple computer systems while assisting customers.

2+ years of relevant customer service, call center, administrative, office support, retail, hospitality, healthcare, banking, or related experience.

• Strong verbal and written communication skills.
• Excellent customer service, active listening, and problem-solving abilities.
• Ability to multitask while maintaining accuracy and attention to detail.
• Comfortable using multiple computer programs and systems at the same time.
• Strong organizational and time-management skills.
• Ability to remain calm, professional, and composed during challenging customer interactions.
• Dependable attendance, strong work ethic, and willingness to learn.
• Positive attitude, empathy, and team-oriented mindset.
• Excellent attendance records and positive references will be required!

Preferred Qualifications

• Previous call center or high-volume phone experience.
• Experience using CRM, scheduling, or customer management software.
• Experience processing customer requests, service transactions, orders, or account updates.
• Ability to adapt quickly to changing priorities in a fast-paced customer support environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.