Customer Experience & Solutions Specialist

Apple Inc.; Newport Beach (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Apple Inc. is seeking a Specialist in our Newport Beach retail store to deliver an exceptional customer experience by understanding needs, recommending products and services, and educating customers on how to buy.

You’ll stay up to date on Apple offerings, support teammates, and contribute to an inclusive environment while representing Apple’s values. This role may require evenings and weekends and a passion for helping people get the most from their Apple products.

Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs.
• Work in a fast-paced environment with multiple customers.
• Collaborate with team members to share knowledge.
• Be curious and open to learning from others.
• Understand and explain Apple purchase options.

Responsibilities

• Deliver excellent service to understand customer needs, identify ownership opportunities, present products, and educate customers on buying options.
• Stay up to date on Apple products, services, purchase options, and Product Zone sales processes.
• Support peers by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance; perform other tasks as needed to support store operations.
• Contribute to an inclusive environment by respecting differences and upholding Apple’s values.

Skills

Product knowledge

Customer service

Fast-paced environment

Team collaboration

Curiosity

Learning orientation

Job description

Apple Inc. is seeking a Specialist in our Newport Beach retail store to deliver an exceptional customer experience by understanding needs, recommending products and services, and educating customers on how to buy.

You’ll stay up to date on Apple offerings, support teammates, and contribute to an inclusive environment while representing Apple’s values. This role may require evenings and weekends and a passion for helping people get the most from their Apple products.