Dynamic Call Center CSR – Customer Care Specialist

AppleOne Employment Services; Auburn (WA); On-site; USD 32,000 - 33,000; Full time

Job summary

AppleOne Employment Services in Auburn, WA is seeking a Call Center CSR for a temporary-to-hire role south of Seattle. You will be the first point of contact, handling inquiries, orders, service requests, and issue resolution to create positive customer experiences in a fast-paced environment.

This position emphasizes strong communication, dependable attendance, and teamwork. The team offers ongoing training, coaching, and opportunities for growth, with a clear path to permanent placement based

Qualifications

• Handle high-volume inbound customer service calls.
• Resolve customer questions, concerns, and service requests.
• Document customer interactions and maintain accurate account records.
• Navigate multiple computer systems while assisting customers.
• 2+ years of relevant customer service or call center experience.

Responsibilities

• Answer incoming customer calls in a professional, friendly, and efficient manner.
• Assist customers with account inquiries, orders, service requests, questions, and issue resolution.
• Accurately document customer interactions and update records in company systems.
• Research and resolve customer concerns, escalating complex issues when needed.
• Process requests, applications, orders, or service transactions while maintaining confidentiality.
• Collaborate with supervisors and team members to meet productivity, quality, and service goals.

Skills

Call center experience

Customer service

Communication skills

Multitasking

Tools

CRM software

Scheduling software

Customer management software

Job description

AppleOne Employment Services in Auburn, WA is seeking a Call Center CSR for a temporary-to-hire role south of Seattle. You will be the first point of contact, handling inquiries, orders, service requests, and issue resolution to create positive customer experiences in a fast-paced environment.

This position emphasizes strong communication, dependable attendance, and teamwork. The team offers ongoing training, coaching, and opportunities for growth, with a clear path to permanent placement based