Remote Customer & Technical Support Specialist

AppleOne Employment Services

McAllen (TX)

Remote

USD 16,000 - 23,000

Full time

3 days ago

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Job summary

AppleOne Employment Services is seeking a Customer & Technical Support Rep for a full-time, direct hire, 100% remote position. You will assist customers with account questions, online platforms, and basic technical troubleshooting, adapting to a friendly, patient service approach.

You will join a professional, team‑oriented environment that values clear communication, dependable service, and problem solving.

Qualifications

Provide customer support by phone, email, and live chat.
Help customers navigate online systems and resolve basic technical issues.
Accurately document interactions and update customer information.
Coordinate with internal teams to resolve escalated customer concerns.
Strong verbal and written communication skills.
Positive, patient, and customer-focused attitude.

Responsibilities

Assists customers through incoming phone calls, emails, and live chat.
Answer questions related to accounts, products, services, and online systems.
Troubleshoot basic technical issues and guide customers through clear solutions.
Document customer interactions accurately and update account information as needed.
Escalate more complex concerns to internal teams and follow through on resolutions.
Deliver professional, patient, and helpful support during each customer interaction.