Customer Solution Specialist

AppleOne Employment Services; Seattle (WA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training provided

Job summary

AppleOne Employment Services is seeking a Customer Solution Specialist for a direct hire, onsite role in Tukwila, WA. You will be the first point of contact, handling account inquiries, payments, and documentation while delivering professional support and resolving issues.

This entry-level opportunity offers paid training, supportive leadership, and a clear path for advancement within a mission-driven technology environment focused on transportation safety and efficiency nationwide.

Qualifications

• Provide front-line customer support for account inquiries, payment questions, and service-related concerns.
• Process payments, update account information, and maintain accurate customer records.
• Research account issues, document resolutions, and complete timely follow-up communication.
• Support customer retention and satisfaction through professional, solution-focused communication.
• Less than 1 year of experience required, making this a strong entry-level opportunity.

Responsibilities

• Answer incoming customer service calls with professionalism, empathy, and a customer-first approach.
• Assist customers with account questions, account updates, payment processing, and account maintenance.
• Research and resolve customer concerns while accurately documenting interactions and outcomes.
• Conduct outbound follow-up calls and respond to customer communications by phone, email, mail, and online channels.
• Review account information, notices, and supporting documentation for accuracy and completeness.
• Negotiate payment arrangements and fee adjustments within established guidelines.

Skills

Customer service

Communication

Data entry

Billing inquiries

Job description

Job Summary

We are seeking a Customer Solution Specialist for a direct hire, onsite opportunity in the Tukwila, WA area. This full-time customer support role is ideal for someone who enjoys helping people, resolving account questions, and building a long-term career in call center operations.

In this role, you will be the first point of contact for customers, providing professional support with account inquiries, payments, documentation, follow-up communication, and issue resolution. You will join a mission-driven technology environment focused on improving transportation safety, sustainability, and efficiency for communities nationwide.

This is a strong opportunity for an early-career professional who wants paid training, supportive leadership, a collaborative team culture, and a clear path for advancement. No industry experience is required, and the team is committed to helping dependable, detail-oriented employees learn, grow, and succeed.

Key Responsibilities

• Answer incoming customer service calls with professionalism, empathy, and a customer-first approach.
• Assist customers with account questions, account updates, payment processing, and account maintenance.
• Research and resolve customer concerns while accurately documenting interactions and outcomes.
• Conduct outbound follow-up calls and respond to customer communications by phone, email, mail, and online channels.
• Review account information, notices, and supporting documentation for accuracy and completeness.
• Negotiate payment arrangements and fee adjustments within established guidelines.

Compensation and Benefits

• Direct hire opportunity.
• Annual salary: $48,000.
• Full-time schedule, 40 hours per week.
• Monday through Saturday availability required.
• Onsite position in Tukwila, WA.
• Paid training provided.
• No industry experience required.
• Competitive compensation and benefits package.
• Supportive leadership and collaborative team culture.
• Advancement opportunities within a growing organization.

Required Qualifications and Skills

• Provide front-line customer support for account inquiries, payment questions, and service-related concerns.
• Process payments, update account information, and maintain accurate customer records.
• Research account issues, document resolutions, and complete timely follow-up communication.
• Support customer retention and satisfaction through professional, solution-focused communication.
• Less than 1 year of experience required, making this a strong entry-level opportunity.
• Ability to communicate clearly and professionally by phone, email, mail, and online channels.
• Strong attention to detail when reviewing account information, documentation, and customer records.
• Comfortable handling a high volume of customer interactions in a call center environment.
• Dependable, organized, and able to follow established procedures and guidelines.
• Positive, team-oriented attitude with a willingness to learn and grow in customer support operations.

Preferred Qualifications

• Previous customer service, call center, retail, hospitality, or administrative experience.
• Experience handling payments, account updates, or customer documentation.
• Bilingual communication skills are a plus if applicable to customer needs.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.