Customer Success & Service Specialist

UNAVAILABLE; Saint Peters (MO); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Income Protection

Financial Wellness

Time Off & Family Support

Wellness & Assistance Programs

Employee Perks

Job summary

Ferrellgas in Missouri is seeking a Full-Time Customer Service Specialist to provide exceptional service through inbound and outbound communications, supporting customers and internal teams. This role helps drive business growth and requires strong communication skills.

You will handle calls, chats, and emails, schedule deliveries, and maintain accurate account information while contributing to a positive customer experience. Sponsorship is not required.

Qualifications

• High School Diploma or equivalent.
• 1 or more years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Applicants must be a U.S. citizen or eligible to work in the United States; sponsorship not required.

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions.
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Support the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Skills

Customer service

Negotiation

Data entry

Microsoft Office

Communication

Education

High School Diploma

Tools

Excel

Word

Access

Job description

Ferrellgas in Missouri is seeking a Full-Time Customer Service Specialist to provide exceptional service through inbound and outbound communications, supporting customers and internal teams. This role helps drive business growth and requires strong communication skills.

You will handle calls, chats, and emails, schedule deliveries, and maintain accurate account information while contributing to a positive customer experience. Sponsorship is not required.