Customer Service Specialist - Growth & Relationship Builder

Ferrellgas; Hendersonville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Disability & Life Insurance

401(k) with company match

ESOP

FSA & HSA

Paid Time Off

Parental leave

Tuition reimbursement

Wellness & Assistance Programs

Referral program

Propane savings

Job summary

Ferrellgas is hiring a full-time Customer Service Specialist to deliver outstanding service via phone, chat, email, and social channels. You will support customers daily, maintain accurate account records, and help drive growth by resolving issues and coordinating with internal teams.

The role requires strong communication, data entry, and negotiation skills, plus proficiency with MS Office and basic pricing knowledge. US work eligibility and a customer-focused mindset are essential.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Applicants must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Support the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Skills

Customer service

Communication

Typing

Data entry

MS Office

Phone support

Negotiation

Education

High School Diploma or equivalent

Tools

Excel

Word

Access

Job description

Ferrellgas is hiring a full-time Customer Service Specialist to deliver outstanding service via phone, chat, email, and social channels. You will support customers daily, maintain accurate account records, and help drive growth by resolving issues and coordinating with internal teams.

The role requires strong communication, data entry, and negotiation skills, plus proficiency with MS Office and basic pricing knowledge. US work eligibility and a customer-focused mindset are essential.