Customer Experience Specialist

Socket.dev; Indianapolis (IN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off (PTO) and parental leave

Tuition reimbursement

Wellness program and EAP

Employee discounts

Job summary

Ferrellgas is seeking a Full-Time Customer Service Specialist to deliver exceptional service via inbound and outbound communications. You’ll support customers, update accounts, and collaborate with internal teams to drive growth and a high-quality experience.

The role emphasizes strong communication, organization, and problem-solving skills, with opportunities to engage across delivery scheduling, scripting, and basic collections. Join a nationally trusted team dedicated to service excellence.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of customer service experience preferred.
• Exceptional customer service and negotiation skills required.
• Strong organization and data-entry abilities.
• Excellent written and verbal communication, with ability to build rapport.

Responsibilities

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions that satisfy requests and reduce follow-ups.
• Schedule deliveries and apply basic negotiation for new and returning customers.
• Handle general service orders, scripts, pricing questions, and account closures.
• Assist with soft collections and cash handling when needed.
• Support the setup of new customer accounts and meet performance standards.

Skills

Excellent written and verbal comms

Negotiation skills

Data entry / typing

Customer service orientation

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Word, Access)

Job description

Ferrellgas is seeking a Full-Time Customer Service Specialist to deliver exceptional service via inbound and outbound communications. You’ll support customers, update accounts, and collaborate with internal teams to drive growth and a high-quality experience.

The role emphasizes strong communication, organization, and problem-solving skills, with opportunities to engage across delivery scheduling, scripting, and basic collections. Join a nationally trusted team dedicated to service excellence.