Customer Success Specialist — Service & Growth

Socket.dev; Wisconsin Dells (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Income Protection

401(k) with company match

Time Off & PTO

Wellness Programs

Employee Perks

Job summary

Ferrellgas is hiring a Full-Time Customer Service Specialist in the United States. You will provide exceptional service through inbound and outbound communications, supporting customers and collaborating with internal teams to ensure a high-quality experience and business growth.

The role emphasizes problem-solving, accurate account management, and professional communication. Join a team focused on service, value, and community impact.

Qualifications

• High School Diploma or equivalent.
• 1+ year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry.
• Excellent written and verbal communication with team-building ability.
• Proficient in Microsoft Office including Excel, Word, and Access.

Responsibilities

• Answer phones, chat, social media, or email professionally.
• Work with customers daily to sustain and improve relationships.
• Ask probing questions to identify issues or concerns.
• Maintain accurate account information.
• Use resolution techniques to satisfy requests and reduce questions.
• Schedule deliveries and negotiate for customers.
• Handle general service orders, contract info, pricing questions.
• De-escalate customer situations per policy.
• Send statements and invoices; perform soft collections and some cash handling.
• Assist in setting up new customer accounts.
• Meet or exceed performance standards.

Skills

Customer service

Negotiation

Communication

Teamwork

Typing & data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Word, Access)

Job description

Ferrellgas is hiring a Full-Time Customer Service Specialist in the United States. You will provide exceptional service through inbound and outbound communications, supporting customers and collaborating with internal teams to ensure a high-quality experience and business growth.

The role emphasizes problem-solving, accurate account management, and professional communication. Join a team focused on service, value, and community impact.