Customer Experience Specialist

Ferrellgas; Indianapolis (IN); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

401(k) with company match

Tuition reimbursement

Job summary

Ferrellgas is hiring a Full-Time Customer Service Specialist to provide exceptional service via inbound and outbound communications. You will support customers, work with internal teams, and help drive business growth while upholding high service standards.

The role emphasizes phone, chat, and email responsiveness, accurate account maintenance, and professional problem solving to ensure customer satisfaction and loyalty.

Qualifications

• 1+ years of customer service experience.
• Excellent written and verbal communication.
• Strong typing and data entry skills.
• Proficient with Microsoft Office suite.

Responsibilities

• Answer phones, chat, social media, or email professionally.
• Maintain and update customer accounts and information.
• Schedule deliveries and handle basic pricing questions.
• Assist with new customer setup and support post-sale activities.
• Resolve customer issues following company policies and de-escalation procedures.

Skills

Customer service

Communication

Data entry

Organizational skills

teamwork

Education

High School Diploma

Tools

Microsoft Office

Excel

Word

Access

Job description

Ferrellgas is hiring a Full-Time Customer Service Specialist to provide exceptional service via inbound and outbound communications. You will support customers, work with internal teams, and help drive business growth while upholding high service standards.

The role emphasizes phone, chat, and email responsiveness, accurate account maintenance, and professional problem solving to ensure customer satisfaction and loyalty.