Customer Experience Specialist – Impact & Growth

UNAVAILABLE; Kansas City (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Ferrellgas is hiring a Full-Time Customer Service Specialist to deliver exceptional service through inbound and outbound communications. You will support customers, work closely with internal teams, and help drive business growth with a focus on accuracy and responsiveness.

The position emphasizes problem-solving, account maintenance, and professional communication across channels, with opportunities to impact customer experience and company outcomes.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication with team-building ability.
• Proficient in Microsoft Office (Excel, Word, Access).
• Must be a U.S. citizen or eligible to work in the United States; no visa sponsorship required.

Responsibilities

• Answer phones, chat, social media, or email professionally.
• Sustain and improve customer relationships with daily interactions.
• Ask probing questions to identify issues or concerns.
• Ensure accurate account maintenance and updates.
• Use resolution techniques to satisfy customers and reduce follow-up questions.
• Schedule delivery orders and negotiate for new and returning customers.
• Handle general service orders, pricing questions, and contract information.
• Assist with de-escalation per policy, send statements/invoices, and perform soft collections as needed.
• Assist with new customer setups and meet performance standards.

Skills

Customer service

Negotiation

Organizational skills

Written and verbal communication

Team building/rapport

Typing/data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel/Word/Access)

Job description

Ferrellgas is hiring a Full-Time Customer Service Specialist to deliver exceptional service through inbound and outbound communications. You will support customers, work closely with internal teams, and help drive business growth with a focus on accuracy and responsiveness.

The position emphasizes problem-solving, account maintenance, and professional communication across channels, with opportunities to impact customer experience and company outcomes.