Customer Experience Specialist – Drive Service & Growth

UNAVAILABLE; Lafayette (IN); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Income Protection

401(k) with company match

Time Off & Family Support

Wellness & Assistance Programs

Employee Perks

Job summary

Ferrellgas is seeking a Full-Time Customer Service Specialist to provide exceptional support via inbound and outbound calls and engage with internal teams to ensure a high-quality customer experience. You will help drive business growth by resolving issues, maintaining accurate accounts, and supporting new customer setups.

The role requires 1+ year of customer service experience, solid communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service experience preferred.
• Excellent written and verbal communication with a team mindset.
• Proficient in Microsoft Office including Excel, Word, and Access.

Responsibilities

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that satisfy their requests.
• Schedule delivery orders and negotiate for issues with new and returning customers.
• Handle general customer issues such as service orders, pricing questions, and contract information.
• Assist with basic de-escalation of customer situations per policy.
• Send statements/invoices to customers and perform soft collections as needed.
• Assist with setup of new customer accounts and meet performance standards.

Skills

Customer service

Negotiation

Communication

Data entry

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Word, Access)

Job description

Ferrellgas is seeking a Full-Time Customer Service Specialist to provide exceptional support via inbound and outbound calls and engage with internal teams to ensure a high-quality customer experience. You will help drive business growth by resolving issues, maintaining accurate accounts, and supporting new customer setups.

The role requires 1+ year of customer service experience, solid communication skills, and proficiency with Microsoft Office.