Customer Success & Scheduling Specialist

Orkin; Portsmouth (OH); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid vacation, holidays, and sickleave

Volunteer opportunities

Competitive pay starts at $19 per hour

Job summary

Orkin is seeking a Customer Service Specialist in the United States to join a team delivering top-tier pest control service. You’ll handle calls, schedule service, and optimize routes to reduce drive time for technicians, while upholding integrity and customer satisfaction.

Excellent communication, basic computer skills, and a service mindset are essential. Orkin provides extensive benefits and a supportive training program to build a lasting career.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—train provided.
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance and suggest alternative routes when appropriate.
• Use your listening skills to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguards customer’s privacy and other proprietary information.

Skills

Customer Service

Sales

Interpersonal Skills

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in the United States to join a team delivering top-tier pest control service. You’ll handle calls, schedule service, and optimize routes to reduce drive time for technicians, while upholding integrity and customer satisfaction.

Excellent communication, basic computer skills, and a service mindset are essential. Orkin provides extensive benefits and a supportive training program to build a lasting career.