Onsite Customer Care & Scheduling Specialist

Orkin; Cherry Hill Township (NJ); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid vacation

Employee discounts

Tuition reimbursement

Job summary

Orkin is seeking a Customer Service Specialist in an onsite role in the United States. You will field calls, schedule service visits, and coordinate routes to minimize drive time while maintaining a high level of customer satisfaction.

The role emphasizes empathy, accuracy, and teamwork, with comprehensive benefits and a strong training program supporting your growth within the industry leader in pest control.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• We will consider for employment all qualified applicants in a manner consistent with laws.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules.
• Apply expertise developed in training to schedule appointments for technicians to minimize drive time and/or distance.
• Use listening and probing skills to identify customer concerns and evaluate needs.
• Monitor, update and maintain customer database with accurate information.

Skills

Interpersonal skills

Communication skills

Computer literacy

Microsoft Office

Attention to detail

Time management

Prioritization

Education

High School Diploma or equivalent

Tools

Windows

Web-based system

Job description

Orkin is seeking a Customer Service Specialist in an onsite role in the United States. You will field calls, schedule service visits, and coordinate routes to minimize drive time while maintaining a high level of customer satisfaction.

The role emphasizes empathy, accuracy, and teamwork, with comprehensive benefits and a strong training program supporting your growth within the industry leader in pest control.