Customer Care & Scheduling Specialist

Rollins, Inc.; San Jose (CA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan with match

Paid vacation and sick leave

Employee discounts

Tuition reimbursement

Volunteer opportunities

Industry-leading training

Job summary

Orkin is looking for a Customer Service Specialist in the United States. You will handle incoming requests, schedule service visits, and maintain efficient routes to ensure top-tier pest management service. The role emphasizes empathy, accuracy, and teamwork with growth and comprehensive benefits.

Benefits include medical, dental, vision, 401(k) matching, paid time off, and opportunities to contribute to community programs. Training is provided, with no prior industry experience required.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills and proficient in Microsoft Office.
• Strong attention to detail and follow-through.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Coordinate service visits and optimize routes for technicians.
• Maintain accurate customer records and update the database.
• Assist in resolving customer issues with empathy and professionalism.
• Support branch goals and contribute to customer satisfaction.

Skills

Customer service

Sales

Interpersonal communication

Microsoft Office

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is looking for a Customer Service Specialist in the United States. You will handle incoming requests, schedule service visits, and maintain efficient routes to ensure top-tier pest management service. The role emphasizes empathy, accuracy, and teamwork with growth and comprehensive benefits.

Benefits include medical, dental, vision, 401(k) matching, paid time off, and opportunities to contribute to community programs. Training is provided, with no prior industry experience required.