Customer Experience & Scheduling Specialist

Talentify; New Hudson (MI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid time off

Employee discounts

Tuition reimbursement

Training program

Job summary

Orkin is seeking a Customer Service Specialist to deliver best-in-class pest control service. You will field calls, schedule visits, coordinate routes, and support branch growth with empathy, accuracy, and integrity.

No industry experience required; comprehensive training provided. Benefits include medical, dental, and vision coverage for you and your family, a 401(k) match, paid vacation and holidays, and opportunities to volunteer and grow as a leader in a mission-driven company.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritise tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules.
• Schedule appointments for technicians to minimize drive time and route distances.
• Identify customer concerns and evaluate needs with probing questions.
• Maintain customer database with accurate information and call details.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Sales

Interpersonal skills

Microsoft Office

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Windows OS

Web-based systems

Job description

Orkin is seeking a Customer Service Specialist to deliver best-in-class pest control service. You will field calls, schedule visits, coordinate routes, and support branch growth with empathy, accuracy, and integrity.

No industry experience required; comprehensive training provided. Benefits include medical, dental, and vision coverage for you and your family, a 401(k) match, paid vacation and holidays, and opportunities to volunteer and grow as a leader in a mission-driven company.