Customer Experience & Scheduling Specialist

Rollins, Inc.; Fort Myers (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay $17–$20/hour

Comprehensive benefits (medical/dental

401(k) plan with company match

Paid vacation/holidays/sick leave

Tuition reimbursement

Employee discounts

Volunteer opportunities

Job summary

Orkin is seeking a Customer Service Specialist to deliver top-notch pest control service and uphold our reputation built over 120+ years. You will field calls, schedule visits, and help maintain efficient routes while supporting a team that values accuracy and accountability.

We offer competitive pay starting at $17–$20 per hour, comprehensive benefits, a 401(k) plan with company match, paid time off, and opportunities for growth within a stable, community-focused organization.

Qualifications

• Experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate Windows-based and Web-based systems to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer concerns and needs through listening and questioning.
• Maintain customer database with accurate call details and outcomes.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Sales

Interpersonal skills

Communication skills

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist to deliver top-notch pest control service and uphold our reputation built over 120+ years. You will field calls, schedule visits, and help maintain efficient routes while supporting a team that values accuracy and accountability.

We offer competitive pay starting at $17–$20 per hour, comprehensive benefits, a 401(k) plan with company match, paid time off, and opportunities for growth within a stable, community-focused organization.