Customer Care Specialist — Schedule & Service Excellence

Northwest Exterminating; Hudson (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid vacation, holidays, and sick time

Employee discounts

Tuition reimbursement

Volunteer opportunities

Job summary

Orkin is seeking a Customer Service Specialist to deliver top-tier pest control service. You will handle calls, schedule technician visits, and optimize routes to minimize drive time, all while maintaining accurate customer data and upholding privacy.

The role emphasizes empathy, accountability to the team, and a strong service mindset. Orkin provides robust benefits and ongoing training in a supportive environment.

Qualifications

• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate Windows-based and Web-based systems to track routes and optimize schedules.
• Schedule technician appointments to minimize drive time and, if needed, suggest alternative routes.
• Identify customer concerns and evaluate their needs.
• Maintain the customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Excellent interpersonal and comms

Strong attention to detail

Prioritize tasks efficiently

Service mindset

Education

High School Diploma or equivalent

Tools

Windows-based systems

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist to deliver top-tier pest control service. You will handle calls, schedule technician visits, and optimize routes to minimize drive time, all while maintaining accurate customer data and upholding privacy.

The role emphasizes empathy, accountability to the team, and a strong service mindset. Orkin provides robust benefits and ongoing training in a supportive environment.