Customer Service Specialist - Scheduling & Office Support

Crane Pest Control Inc.; Richmond (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) program with company match

Paid vacation, holidays, and sickLeave

Employee discounts

Tuition reimbursement

Job summary

Orkin is seeking a Customer Service Specialist to deliver top-tier service, schedule visits, and coordinate routes for technicians. You will engage with customers, use our systems to optimize schedules, and ensure accurate records while maintaining privacy and professionalism.

This role emphasizes empathy, accountability to the team, and a commitment to growth within a mission-driven company that values safety, integrity, and customer focus.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules.
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance; recommend alternative routes when appropriate.
• Use listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguards customer’s privacy and other proprietary information.

Skills

Customer Service

Sales

Interpersonal skills

Microsoft Office

Attention to detail

Time management

Education

High School Diploma or equivalent

Job description

Orkin is seeking a Customer Service Specialist to deliver top-tier service, schedule visits, and coordinate routes for technicians. You will engage with customers, use our systems to optimize schedules, and ensure accurate records while maintaining privacy and professionalism.

This role emphasizes empathy, accountability to the team, and a commitment to growth within a mission-driven company that values safety, integrity, and customer focus.