Customer Success & Sales Support Specialist

Mooreco Inc; Temple (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

MooreCo Inc in Temple, TX is seeking a Customer Care Account Specialist to manage multi-channel customer support for dealer partners and end users. You will handle phone, email, chat, and video communications, guide order entry, and coordinate with production, sales, and shipping to ensure accurate, timely service.

You will verify orders, manage claims for replacements, and assist new dealers through the entry process while maintaining strong client relationships and data integrity in HubSpot.

Qualifications

• At least 2 years of customer service experience required.
• Experience with furniture sales/customer service is preferred, but not required.
• Attention to detail and ability to ensure functions are completed timely.
• Ability to multitask and move quickly between tasks, often with interruptions.
• Effective verbal and written communication skills to develop strong customer relationships.
• Comfortable with video conferencing and in-person visits to the factory.
• Intermediate knowledge of MS Word, Excel, and Outlook.

Responsibilities

• Provide excellent service and support to dealer partners and end users via phone, email, chat, and video conferencing.
• Serve as single point of contact for sales support activities including lead transfer, quoting, order entry, verification, specs inquiries, and general customer service inquiries.
• Clarify and process purchase orders.
• Proof/verify orders of fellow account specialists.
• Evaluate and process claims for replacement items and/or parts due to freight damage, concealed damage, quality, warranty, etc.
• Welcome new dealers on their first purchase order and guide them through order entry.
• Provide pro forma invoices for cash in advance customers and monitor payment.
• Assist end users and dealers with product assembly instructions.
• Assist BDMs with HubSpot oversight and data integrity.
• Interact with production, sales, accounting, and shipping to support customers.
• Other duties as assigned

Skills

Customer service

Phone support

Communication

Education

High School Diploma

Bachelor’s Degree preferred

Tools

MS Word

Excel

Outlook

Job description

MooreCo Inc in Temple, TX is seeking a Customer Care Account Specialist to manage multi-channel customer support for dealer partners and end users. You will handle phone, email, chat, and video communications, guide order entry, and coordinate with production, sales, and shipping to ensure accurate, timely service.

You will verify orders, manage claims for replacements, and assist new dealers through the entry process while maintaining strong client relationships and data integrity in HubSpot.