Customer Care Account Specialist

Mooreco Inc; Temple (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

MooreCo Inc in Temple, TX is seeking a Customer Care Account Specialist to manage multi-channel customer support for dealer partners and end users. You will handle phone, email, chat, and video communications, guide order entry, and coordinate with production, sales, and shipping to ensure accurate, timely service.

You will verify orders, manage claims for replacements, and assist new dealers through the entry process while maintaining strong client relationships and data integrity in HubSpot.

Qualifications

• At least 2 years of customer service experience required.
• Experience with furniture sales/customer service is preferred, but not required.
• Attention to detail and ability to ensure functions are completed timely.
• Ability to multitask and move quickly between tasks, often with interruptions.
• Effective verbal and written communication skills to develop strong customer relationships.
• Comfortable with video conferencing and in-person visits to the factory.
• Intermediate knowledge of MS Word, Excel, and Outlook.

Responsibilities

• Provide excellent service and support to dealer partners and end users via phone, email, chat, and video conferencing.
• Serve as single point of contact for sales support activities including lead transfer, quoting, order entry, verification, specs inquiries, and general customer service inquiries.
• Clarify and process purchase orders.
• Proof/verify orders of fellow account specialists.
• Evaluate and process claims for replacement items and/or parts due to freight damage, concealed damage, quality, warranty, etc.
• Welcome new dealers on their first purchase order and guide them through order entry.
• Provide pro forma invoices for cash in advance customers and monitor payment.
• Assist end users and dealers with product assembly instructions.
• Assist BDMs with HubSpot oversight and data integrity.
• Interact with production, sales, accounting, and shipping to support customers.
• Other duties as assigned

Skills

Customer service

Phone support

Communication

Education

High School Diploma

Bachelor’s Degree preferred

Tools

MS Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Account Specialist

Customer Care Full Time Admin Support 2885 Lorraine Ave - Temple, Temple, TX, US

Job Title: Customer Care Account Specialist

Location: Temple, TX

Reports To: Customer Success Manager

Primary duties will include:

• Provide excellent service and support to our dealer partners and end users via phone, email, chat, and video conferencing.
• Engage clients and serve as their single point of contact for all sales support activities to include, but not limited to, lead transfer and follow up, quoting, order entry and verification, specification and compatibility inquiries, and general customer service inquiries.
• Clarify and process purchase orders.
• Proof/verify orders of fellow account specialists.
• Evaluate and process claims for replacement items and/or parts due to freight damage, concealed damage, quality, warranty, etc.
• Welcome new dealers when their first purchase order is received and guide them through order entry process.
• Provide pro forma invoices for cash in advance customers and monitoring for payment.
• Assist end users and dealers with product assembly instructions.
• Assist BDMs with HubSpot oversight and data integrity.
• Interact with different departments to assist customers- including production, sales, accounting, and shipping.
• Other duties as assigned

Requirements:

• At least 2 years of customer service experience required.
• Experience with furniture sales/customer service is preferred, but not required
• Attention to detail and ability to ensure functions are completed timely.
• Ability to multitask and move quickly from one task to another, often with interruptions.
• Must be an excellent time manager and able to prioritize and handle critical tasks seamlessly.
• Effective verbal and written communication skills to promote highly effective communication and persuasive skills to form good business relationships with customers/clients.
• Ability to work in a fast-paced seasonal environment (Memorial Day to Labor Day is all hands-on deck).
• Intermediate knowledge of MS Word, Excel, and Outlook.
• Comfortable with engaging clients via video conferencing and/or face to face during factory visits.
• Ability to learn product line and become an expert with recommending MooreCo, Inc. solutions.

Preferred education:

• Bachelor’s Degree is preferred, High School Diploma required.
• We will consider additional experience in lieu of degree.

The essential physical & environmental requirements of the position are:

• Ability to regularly lift and/or move up to 20 lbs. without assistance.
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to sit for prolonged periods at a desk and working on a computer and perform repetitive tasks.
• Ability to hear sounds and differentiate between them.
• Ability to visually understand distance, peripheral vision, depth perception, ability to adjust focus, and have color vision.

MooreCo Inc. is the leader in the educational and commercial markets for visual communication products, technology support equipment, and office furniture. We are guided by our Core Values:

• Have FUN at work!
• Make it Personal

MooreCo, Inc provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other class or status protected by state, federal, or local law.

At MooreCo we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in this job description, we encourage you to apply anyways. You may be just the right candidate for this role or other roles within our community.