Customer Experience Specialist - Order & Support Expert

Paycom; Moorpark, Corona, Tempe (CA, CA, AZ); On-site; USD 32,000 - 34,000; Full time

Job summary

Paycom in Moorpark, CA is seeking a Customer Experience Specialist to interact with customers by addressing inquiries, processing orders, and updating account information.

You will handle calls on our 800 numbers, assist with quotes, manage the shared support inbox, provide order status, and support customers via web chat. Strong communication and ERP experience are required, with MS Office proficiency.

Qualifications

• 3+ years of sales-related customer service experience.
• Excellent written and verbal communication.
• Ability to use Microsoft Office and perform data entry.
• Experience with an ERP system.

Responsibilities

• Handle incoming calls on our 800 numbers.
• Assist customers with placing orders and providing quotes over the phone.
• Respond to customer inquiries via email and in the shared inbox.
• Perform general account management for smaller, unassigned accounts.
• Provide order status to customers by phone or email.
• Assist customers via web chat and respond to information requests.
• Support product quality through accurate information handling.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

MS Office

ERP experience

Education

High School Diploma or GED

AA in business

Tools

Microsoft Office

ERP system

Job description

Paycom in Moorpark, CA is seeking a Customer Experience Specialist to interact with customers by addressing inquiries, processing orders, and updating account information.

You will handle calls on our 800 numbers, assist with quotes, manage the shared support inbox, provide order status, and support customers via web chat. Strong communication and ERP experience are required, with MS Office proficiency.