Senior Account & Customer Success Specialist

Moove; Avoca (Luzerne County); On-site; USD 55,000 - 90,000; Full time

Job summary

Moove NA is seeking an Account Specialist to engage with customers and suppliers, analyze needs, and coordinate with internal teams to deliver tailored solutions and maintain long-term loyalty.

You will manage the customer journey, drive improvements, and lead cross-functional efforts to resolve escalations while aligning with company goals and service standards. This role emphasizes proactive engagement and strategic problem-solving.

Qualifications

• Bachelor's degree with 3–5 years related experience or equivalent.
• Strong written and verbal communication skills.
• Ability to analyze customer needs and coordinate cross-functionally.

Responsibilities

• Engage with customers and suppliers to identify needs and address issues.
• Analyze the customer journey to establish best practices and drive retention.
• Manage relationships to promote satisfaction and loyalty and escalate when needed.
• Lead cross-functional meetings to implement solutions for customer issues.
• Oversee order management and coordinate with internal teams to resolve delays.

Skills

Customer engagement

Problem solving

Communication

Strategic thinking

Cross-functional teamwork

Conflict resolution

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Moove NA is seeking an Account Specialist to engage with customers and suppliers, analyze needs, and coordinate with internal teams to deliver tailored solutions and maintain long-term loyalty.

You will manage the customer journey, drive improvements, and lead cross-functional efforts to resolve escalations while aligning with company goals and service standards. This role emphasizes proactive engagement and strategic problem-solving.