Customer Success & Sales Support Specialist

Imperial USA, LTD; Charlotte (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Employee discounts on our products

Stable company with steady growth

Growth opportunities

Job summary

Imperial USA in Charlotte, North Carolina, seeks a Customer Service Specialist to join our in-office team. You will field inbound calls, assist customers, and coordinate sales efforts with the team, delivering friendly and proactive support.

This role emphasizes accuracy, responsiveness, and customer satisfaction within a fast-growing wholesale distribution context. The position offers health insurance, employee discounts, and clear growth opportunities, with a salary range of $60,000–$70,000

Qualifications

• Customer focused, friendly, and upbeat required.
• Detail-oriented with active listening skills.
• Strong oral and written communication.

Responsibilities

• Answer inbound calls and take orders professionally.
• Listen and respond attentively to customers' needs.
• Process orders accurately and coordinate with team members.
• Enter data from calls accurately and set expectations.
• Problem solve and provide solutions.

Skills

Customer-focused

Active listening

Oral & written comms

Independence & deadlines

Learning & development

Job description

Imperial USA in Charlotte, North Carolina, seeks a Customer Service Specialist to join our in-office team. You will field inbound calls, assist customers, and coordinate sales efforts with the team, delivering friendly and proactive support.

This role emphasizes accuracy, responsiveness, and customer satisfaction within a fast-growing wholesale distribution context. The position offers health insurance, employee discounts, and clear growth opportunities, with a salary range of $60,000–$70,000