Customer Service Specialist

Imperial USA, LTD; Charlotte (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Employee discounts on our products

Stable company with steady growth

Growth opportunities

Job summary

Imperial USA in Charlotte, North Carolina, seeks a Customer Service Specialist to join our in-office team. You will field inbound calls, assist customers, and coordinate sales efforts with the team, delivering friendly and proactive support.

This role emphasizes accuracy, responsiveness, and customer satisfaction within a fast-growing wholesale distribution context. The position offers health insurance, employee discounts, and clear growth opportunities, with a salary range of $60,000–$70,000

Qualifications

• Customer focused, friendly, and upbeat required.
• Detail-oriented with active listening skills.
• Strong oral and written communication.

Responsibilities

• Answer inbound calls and take orders professionally.
• Listen and respond attentively to customers' needs.
• Process orders accurately and coordinate with team members.
• Enter data from calls accurately and set expectations.
• Problem solve and provide solutions.

Skills

Customer-focused

Active listening

Oral & written comms

Independence & deadlines

Learning & development

Job description

Imperial USA is in search of enthusiastic and upbeat Customer Service Specialist to join our team in Charlotte, North Carolina! In this role, you will be working closely with customers and coordinating sales efforts.

How we invest in you:

• Health insurance
• Employee discounts on our products
• Stable company with steady growth
• Growth opportunities
• Pay: $60,000 – $70,000/year – negotiable based on experience

Schedule:

• Monday to Friday
• In office

The right candidate will have:

• Customer focused, friendly, and upbeat
• Detailed oriented, exercising active listening skills
• Effective oral and written communication skills
• The ability to work independently and meet deadlines
• Desire to learn, develop and surpass expectations

What you’ll be doing:

• Quickly and professionally answer inbound calls and taking customers’ orders
• Listen and respond attentively to customers' needs
• Process orders accurately and coordinate with team members
• Accurately enter data information from calls and set realistic expectations
• Problem solve and provide solutions

About Us:

For 32 years, Imperial USA has been a fast-growing importer and wholesale distributor of commercial door hardware, hollow metal doors, and frames, serving distributors and major retail partners nationwide.