Sales Support & Customer Care Specialist

Sysco Northeast Rdc; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Sysco Northeast Rdc in Charlotte is seeking a Customer Sales Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately, while maintaining strong communication and service standards.

You will handle inquiries, process orders, coordinate with sales teams, and help ensure on-time delivery and accurate invoicing.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Preferred: Previous call center experience.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Skills

Telephone communication

Fast-paced environment

PC work

MS Office

Education

High school diploma or equivalent

Job description

Sysco Northeast Rdc in Charlotte is seeking a Customer Sales Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately, while maintaining strong communication and service standards.

You will handle inquiries, process orders, coordinate with sales teams, and help ensure on-time delivery and accurate invoicing.