Customer Account Specialist

TRC Talent Solutions; Fort Mill (SC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

Paid maternity leave

Job summary

An international company located south of Charlotte is looking for a Customer Account Specialist. In this full-time position, you will manage customer inquiries, process orders, and support customers with product selections. The ideal candidate has at least three years of experience in customer support and excellent communication skills. This role involves utilizing software such as SAP and Salesforce while providing an exceptional customer experience.

Qualifications

• Three plus years in a customer support role.
• Excellent written and verbal communication skills.
• Experience with SAP is preferred.

Responsibilities

• Respond to customer inquiries regarding delivery dates and pricing.
• Process and audit orders for accuracy.
• Assist customers in product selection.
• Utilize CRM (SalesForce) for tracking sales activities.
• Collaborate with internal departments to enhance customer experience.

Skills

Customer support experience

Communication skills

SAP software

Microsoft Office

Job description

International Company located south of Charlotte is adding a Customer Account Specialist to their team. You will be responsible for providing all aspects of customer service from assisting customers via phone or email, to order entry and management in SAP. Salary up to $60K plus bonus.

Responsibilities

• Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance
• Process and audit orders for accuracy from customers
• Process credits / returns
• Support in resolving shipment issues that may occur with the warehouse and channel partners.
• Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance
• Assist customers in the selection of products.
• Utilize CRM (SalesForce) and any other customer support software that track and measure sales activities.
• Work in conjunction with Marketing to provide support with sales and marketing programs.
• Collaborate with internal departments to provide excellent customer experience

Requirements

• Three plus years in a customer support role
• SAP preferred
• Microsoft Office
• Great communication skills both written and verbal

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Customer Service

Industries

• Manufacturing

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Tuition assistance
• Disability insurance
• Paid maternity leave