Customer Support & Order Fulfillment Specialist

ELGI Equipments Ltd; Charlotte (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

ELGi in Charlotte, NC is seeking a Customer Support Administrator to support regional sales managers and distributors. You will respond to inquiries, provide quotations and stock information, and manage orders with operations to ensure timely delivery.

You will also generate invoices, track shipments, and assist with consignment and credit holds. The role requires strong customer service, communication, and organizational skills, with experience in Salesforce and ERP systems.

Qualifications

• High School Diploma or equivalent.
• 2+ years of customer or sales support in manufacturing or distribution.
• Proficiency with Microsoft Office Suite, Windows OS, Salesforce CRM and ERP systems.
• Exceptional customer service and communication skills.
• Strong time management, organization and prioritization.
• Attention to detail and teamwork.
• Associate's or Bachelor's Degree preferred.
• Production/fulfillment experience in manufacturing or distribution preferred.
• Industrial or technical product experience preferred.

Responsibilities

• Respond to inbound calls and emails from distributors and the public.
• Provide quotations and product availability information based on SLAs with operations.
• Generate invoices for parts, equipment and accessories with appropriate pricing.
• Track fulfillment of sales orders and on-time delivery status.
• Coordinate distributor consignment invoicing with internal contacts as needed.
• Coordinate with logistics to ensure on-time shipment.
• Coordinate AR on payments and credit holds.
• Provide freight estimates for customer quotes.
• Process credits and RMAs.
• Identify opportunities for process improvements to enhance order management efficiency.

Skills

Customer service

Communication skills

Time management

Organization

Attention to detail

Teamwork

Analytical abilities

Education

Associate's or Bachelor's Degree

Tools

Microsoft Office Suite

Salesforce CRM

ERP systems

Job description

ELGi in Charlotte, NC is seeking a Customer Support Administrator to support regional sales managers and distributors. You will respond to inquiries, provide quotations and stock information, and manage orders with operations to ensure timely delivery.

You will also generate invoices, track shipments, and assist with consignment and credit holds. The role requires strong customer service, communication, and organizational skills, with experience in Salesforce and ERP systems.