Customer Success Representative

Platinum Coastal Group; Fayetteville (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level customer support specialist for an on-site role in Fayetteville, NC. You will build rapport with customers, answer questions, explain services, and identify needs to coordinate appropriate support.

The position emphasizes proactive communication in a fast-moving environment, with a focus on customer satisfaction, usage, and long-term relationships. Great for those starting in people-facing roles.

Qualifications

• Able to interact with customers in a friendly, professional manner.
• Excellent communication and active listening skills.
• Organized, coachable, and able to adapt in a fast-paced environment.

Responsibilities

• Build rapport with customers through regular interaction
• Answer questions and explain services
• Identify needs and coordinate appropriate support
• Follow up on open requests and customer feedback

Skills

Customer service

Communication

Active listening

Problem solving

Job description

Position Overview

This entry-level role provides proactive customer support designed to strengthen satisfaction, usage, and long-term relationships.

Position Overview

This entry-level role provides proactive customer support designed to strengthen satisfaction, usage, and long-term relationships.

Work environment:

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What You'll Do

• Build rapport with customers through regular interaction
• Answer questions and explain services
• Identify needs and coordinate appropriate support
• Follow up on open requests and customer feedback

Who may thrive here:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer service,customer support,customer