Customer Success Associate

Platinum Coastal Group; Town of Florida (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site Customer Relations role in New York. You will engage customers face-to-face, guide them through services, and coordinate with onsite teams to resolve issues and enhance the experience.

The ideal candidate is personable, dependable, organized, and coachable, capable of starting conversations and communicating professionally in a fast-moving environment. Related experience from retail or hospitality can be helpful.

Qualifications

• Entry-level candidates who are personable, dependable, and comfortable starting conversations.
• Organized, coachable, and able to communicate professionally in a fast-moving environment.

Responsibilities

• Welcome and assist customers through key service touchpoints
• Explain services, processes, and next steps clearly
• Follow up on customer needs and coordinate solutions with onsite teams
• Document feedback and help identify opportunities to improve the customer experience

Skills

Customer service

Communication

Face-to-face interaction

Job description

Position Overview

This entry-level role supports customer relationships, onboarding, service, and retention through proactive communication and problem solving.

Position Overview

This entry-level role supports customer relationships, onboarding, service, and retention through proactive communication and problem solving.

Work environment:

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What You’ll Do

• Welcome and assist customers through key service touchpoints
• Explain services, processes, and next steps clearly
• Follow up on customer needs and coordinate solutions with onsite teams
• Document feedback and help identify opportunities to improve the customer experience

Who may thrive here:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer,customer service,communication