Client Support Associate

Platinum Coastal Group; Newport (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Platinum Coastal Group in Newport, KY is seeking an entry-level team member to provide hands-on support to clients, keeping service requests organized and moving forward.

You will be the accessible point of contact, clarify needs, communicate solutions, coordinate follow-ups, and maintain accurate notes and updates in a fast-moving environment. On-site responsibilities emphasize direct customer interaction.

Qualifications

• Entry-level role providing hands-on client support.
• Excellent communication and organization required.
• Experience in retail, hospitality or customer service is a plus.

Responsibilities

• Serve as accessible point of contact for clients.
• Clarify needs and communicate solutions.
• Coordinate follow-up and internal handoffs.
• Maintain accurate notes and service updates.

Skills

Customer service

Communication

Job description

About This Position

This entry-level role provides hands-on support to clients while keeping service requests organized and moving forward.

About This Position

This entry-level role provides hands-on support to clients while keeping service requests organized and moving forward.

Your focus

• Serve as an accessible point of contact for clients
• Clarify needs and communicate available solutions
• Coordinate follow-up and internal handoffs
• Maintain accurate notes and service updates

On-site expectation

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What we value:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer,customer service,entry-level