Customer Experience Associate

Platinum Coastal Group; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Platinum Coastal Group in Jacksonville, FL is seeking an entry-level onsite customer service associate to welcome visitors, listen to needs, and guide them through products and services. You will deliver friendly, practical assistance in a fast-moving environment.

This role emphasizes professional communication, dependability, and the ability to start conversations with customers. Prior related experience helps, but transferable experience from hospitality or retail is valuable.

Qualifications

• Adapts quickly to on-site customer interactions.
• Strong communication and listening skills are essential.
• Willingness to learn and assist customers in real-time.

Responsibilities

• Welcome and engage customers on site.
• Understand needs through conversation and provide information.
• Assist with product navigation and services.
• Collaborate with teammates to resolve requests.

Skills

entry-level

customer service

customer

Job description

WORK STYLE

On site

INTERACTION

Regular face-to-face communication

This entry-level position delivers friendly onsite service and helps customers navigate products, services, and experiences while creating positive interactions.

Core activities

• Welcome and engage customers
• Understand customer needs through conversation
• Provide helpful information and practical assistance
• Coordinate solutions with other onsite team members

A strong candidate is personable, dependable, organized, coachable, and comfortable starting conversations. The ideal candidate communicates professionally, enjoys helping people, listens carefully, and works effectively in a fast-moving environment. Related experience is helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing roles may also be valuable.

Skills: entry-level,customer service,customer