Customer Care Associate

Platinum Coastal Group; Lee's Summit (MO); On-site; USD 26,000 - 32,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, in-person customer service team member for an on-site role in Missouri. The position emphasizes friendly, professional, face-to-face interactions with customers and coworkers in a fast-paced environment.

Responsibilities include listening to needs, delivering clear information and routine solutions, coordinating with teams for complex requests, and documenting feedback for follow-up.

Qualifications

• Entry-level candidate with a personable and coachable attitude.
• Strong communication and professional demeanor in fast-moving environments.
• Transferable experience from retail, hospitality, or other people-facing roles is welcome.

Responsibilities

• Listen to customer needs and questions.
• Provide clear information and routine solutions.
• Coordinate complex requests with appropriate teams.
• Document feedback and follow-up.

Skills

entry-level

customer

customer service

Job description

The opportunity:

This entry-level role provides responsive customer assistance while creating a friendly and professional in-person experience.

IN-PERSON

• PEOPLE-FACING
• ON-SITE

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A Typical Day May Include

• Listen to customer needs and questions
• Provide clear information and routine solutions
• Coordinate complex requests with appropriate teams
• Document feedback and follow-up

Candidate profile:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: entry-level,customer,customer service