Client Support Associate

Platinum Coastal Group; Columbus (OH); Presencial; USD 30.000 - 38.000; Jornada completa

Descripción de la vacante

Platinum Coastal Group in Columbus, OH is seeking an entry-level role to provide hands-on support to clients and keep service requests organized and moving forward. This role emphasizes customer interaction, clear communication, and reliable administrative follow-through.

The position is on-site with regular face-to-face interaction and is designed for someone who is personable, dependable, and able to start conversations in a fast-moving environment.

Formación

• No prior experience required; strong interpersonal skills preferred.
• Ability to communicate clearly with clients and team.
• Willingness to learn and adapt in a fast-paced environment.

Responsabilidades

• Serve as an accessible point of contact for clients.
• Clarify needs and communicate available solutions.
• Coordinate follow-up and internal handoffs.
• Maintain accurate notes and service updates.

Conocimientos

Customer service

Communication

Entry-level

Descripción del empleo

About This Position

This entry-level role provides hands-on support to clients while keeping service requests organized and moving forward.

About This Position

This entry-level role provides hands-on support to clients while keeping service requests organized and moving forward.

Your focus

• Serve as an accessible point of contact for clients
• Clarify needs and communicate available solutions
• Coordinate follow-up and internal handoffs
• Maintain accurate notes and service updates

On-site expectation

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What we value:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant. Skills: customer,customer service,entry-level