Customer Service Representative

Exelare; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Exelare in Philadelphia, PA is seeking an entry-level Customer Service Representative who enjoys helping people and communicating clearly. You will assist customers, answer questions, and foster positive interactions throughout each contact.

This role emphasizes listening, problem-solving, and multitasking, with paid training and opportunities for career advancement. You will support outreach, gather feedback, and collaborate with the team to meet customer service goals.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Good organizational and multitasking abilities.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions about products, services, and company offerings.
• Listen carefully to customer needs and provide helpful information.
• Identify customer needs and recommend appropriate solutions.
• Address routine customer questions and concerns.
• Communicate product and service information clearly and accurately.
• Assist with customer follow-ups and relationship-building activities.
• Support customer satisfaction and engagement initiatives.
• Assist with promotional and customer outreach activities.
• Communicate customer feedback and questions to appropriate team members.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Active listening

Problem-solving

Organizational skills

Multitasking

Customer interaction

Reliability & motivation

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide a positive experience throughout each interaction. This entry-level opportunity is ideal for someone who enjoys helping people, communicating clearly, and developing strong customer service and relationship-building skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions about products, services, and company offerings.
• Listen carefully to customer needs and provide helpful information.
• Identify customer needs and recommend appropriate solutions.
• Address routine customer questions and concerns.
• Communicate product and service information clearly and accurately.
• Assist with customer follow-ups and relationship‑building activities.
• Support customer satisfaction and engagement initiatives.
• Assist with promotional and customer outreach activities.
• Communicate customer feedback and questions to appropriate team members.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Strong listening and problem‑solving abilities.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self‑motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands‑on customer service experience
• Performance‑based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching