Client Experience Associate

Platinum Coastal Group; Wilmington (NC); On-site; USD 24,000 - 36,000; Full time

Job summary

Platinum Coastal Group is seeking an entry‑level, on‑site team member who thrives in a client-facing role. You will welcome clients in person, respond to routine questions, and coordinate their needs with internal teams to ensure satisfaction.

This position emphasizes face‑to‑face interaction and strong relationship building with customers, members, and community partners. A personable, dependable, and coachable candidate will fit well in a fast-moving environment.

Qualifications

• Personable and dependable for an entry-level role.
• Comfortable starting conversations and engaging with clients.
• Able to communicate professionally in a fast-moving environment.

Responsibilities

• Welcome and assist clients face to face.
• Respond to routine questions and service requests.
• Coordinate client needs with internal teams.
• Help maintain strong ongoing relationships.

Skills

Customer

Customer service

Entry-level

Job description

This entry-level position supports client satisfaction through relationship-focused communication, service coordination, and in-person assistance.

STYLE

Interactive, collaborative and customer-facing

Primary Responsibilities

• Welcome and assist clients face to face
• Respond to routine questions and service requests
• Coordinate client needs with internal teams
• Help maintain strong ongoing relationships

This is an on‑site position with regular face‑to‑face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Entry-level fit:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people‑facing work may also be relevant.

Skills: customer,customer service,entry-level