Customer Service Representative

GoPova; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

GoPova in Las Vegas is seeking a friendly Customer Service Representative to assist customers, answer questions, and create positive experiences with every interaction.

This entry-level role emphasizes clear communication, problem solving, and relationship-building, with paid training and opportunities for growth within a supportive team.

You will identify customer needs, share product information, and help maintain records while collaborating to reach service goals.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Friendly, professional, and customer-focused attitude is required.
• Strong listening and problem-solving abilities are important.
• Positive attitude and willingness to learn are valued.
• Good organizational and multitasking skills are expected.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate products or solutions.
• Address routine customer questions and concerns.
• Communicate product and service information clearly and accurately.
• Assist with customer follow-ups and relationship-building activities.
• Support customer satisfaction and engagement initiatives.
• Assist with promotional and customer outreach activities.
• Maintain accurate records of customer interactions and follow-ups.
• Communicate customer feedback and questions to appropriate team members.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Customer service

Communication

Interpersonal skills

Active listening

Problem solving

Multitasking

Organizational skills

Adaptability

Friendly attitude

Sales experience

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide a positive experience throughout each interaction. This entry-level opportunity is ideal for someone who enjoys helping people, communicating clearly, solving routine problems, and developing strong customer service and relationship-building skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate products or solutions.
• Address routine customer questions and concerns.
• Communicate product and service information clearly and accurately.
• Assist with customer follow-ups and relationship-building activities.
• Support customer satisfaction and engagement initiatives.
• Assist with promotional and customer outreach activities.
• Maintain accurate records of customer interactions and follow-ups.
• Communicate customer feedback and questions to appropriate team members.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching