Customer Success & Payments Associate

TMX Finance Family of Companies; Miami Gardens (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Educational reimbursement program

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits (dental, vision, FS

Paid time off (12 days/yr)

Diverse culture

Casual dress code (jeans & sneakers)

Job summary

Community Choice Financial Family of Brands operates InstaLoan in Florida, seeking a Customer Service Representative to build relationships, process transactions, and promote financial services in a fast-paced store setting.

Ideal candidates have a high school diploma, strong communication skills, data-entry accuracy, and a valid driver's license. Bilingual English/Spanish is a plus. The role includes weekend shifts and comprehensive benefits.

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Professional demeanor with customers and peers
• Meticulous attention to detail and ability to accurately enter data
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
• Must be at least 18 years of age
• Background check required in accordance with applicable law
• Ability to meet physical demands including standing up to 90% of the time and lifting up to 25 pounds

Responsibilities

• Forge connections with customers to cultivate lasting relationships that drive repeat business
• Review, validate, and process customer transactions with accuracy including loans, check cashing, money transfer, and customer payments
• Maximize customer success by offering personalized financial services that fit their lifestyle
• Enter and maintain customer information with precision and integrity into a POS system
• Build new business by completing inbound and outbound call campaigns daily
• Assist in customer account management and collections by accepting payments and monitoring appointments
• Maintain store appearance and meet cleanliness standards to enhance the customer experience
• Maintain security protocols and manage vault and cash drawer during opening/closing
• Comply with company policies and laws and regulations
• Engage in ongoing training and stay updated on products and processes
• Work efficiently in a dynamic environment and multi-task to meet performance standards
• Maintain a full-time in-person schedule including weekends (min 40 hours/week)

Skills

Verbal and written communication

Professional demeanor

Attention to detail

Driver's license & vehicle

POS & Microsoft Office proficiency

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Point of Sale

Microsoft Office

Job description

Community Choice Financial Family of Brands operates InstaLoan in Florida, seeking a Customer Service Representative to build relationships, process transactions, and promote financial services in a fast-paced store setting.

Ideal candidates have a high school diploma, strong communication skills, data-entry accuracy, and a valid driver's license. Bilingual English/Spanish is a plus. The role includes weekend shifts and comprehensive benefits.