Customer Service & Payments Specialist

TMX Finance Family of Companies; Lynn Haven (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

New hire training program

Educational Reimbursement Program

Health insurance options with telemed

401(k) retirement plan with company 5%

Life and AD&D Insurance

Paid Time Off

Diverse culture and inclusive môi

Job summary

Community Choice Financial Family of Brands seeks a Customer Service Representative in Florida to deliver outstanding service, process transactions, and build customer trust. You will handle loans, check cashing, and payments while maintaining accuracy and security in a busy retail environment.

The role requires a high school diploma, reliable transportation, 18+ age, and strong communication. In-store work is full-time with weekend shifts and ongoing training opportunities.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and data entry accuracy.
• Valid driver's license, auto insurance, and personal vehicle (mileage reimbursed).
• Proficiency with phone, POS, Microsoft Office and other computer systems.
• Must be at least 18 years old.
• Background check required.
• Ability to meet physical demands (standing up to 90%, lift up to 25 lbs).

Responsibilities

• Forge connections with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions including loans, check cashing, money transfer, and payments.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information in the POS system with precision.
• Build new business via inbound/outbound call campaigns.
• Assist in account management and collections by accepting payments and managing appointments.
• Maintain store appearance and cleanliness to enhance customer experience.
• Follow security protocols and procedures for opening/closing and vault operations.
• Adhere to company policies and local, state, and federal laws.
• Engage in ongoing training and stay updated on products and processes.
• Work in a fast-paced environment and manage multiple tasks to meet performance standards.
• Maintain a full-time in-person schedule, including weekends (min 40 hours).

Skills

Verbal communication

Written communication

Detail-oriented

Professional demeanor

Data entry

Customer service

MS Office

Phone systems

18+ age

Background check

Physical stamina

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands seeks a Customer Service Representative in Florida to deliver outstanding service, process transactions, and build customer trust. You will handle loans, check cashing, and payments while maintaining accuracy and security in a busy retail environment.

The role requires a high school diploma, reliable transportation, 18+ age, and strong communication. In-store work is full-time with weekend shifts and ongoing training opportunities.