In-Store Customer Service & Financial Solutions Rep

TMX Finance Family of Companies; Brandon (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

New hire training

Educational reimbursement

401(k) plan with match

Life and AD&D insurance

Paid time off

Diverse culture

Job summary

Community Choice Financial Family of Brands is hiring a Customer Service Representative in Florida. The role focuses on delivering excellent customer service, processing transactions, and building customer relationships in a full-time, in-person store setting.

Responsibilities include handling loans, money transfers, and payments, plus upselling tailored financial services. A 40-hour minimum workweek is required, with weekends included. Training and growth opportunities are provided.

Qualifications

• Requires high school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous data entry with attention to detail.
• Valid driver's license, auto insurance and a vehicle used during workday.
• Proficiency with phone, POS, Microsoft Office and other computer systems.
• Must be at least 18 years old.
• Background check required.

Responsibilities

• Forge connections with customers to cultivate lasting relationships.
• Review, validate, and process transactions (loans, check cashing, money transfer, payments).
• Maximize customer success with personalized financial services.
• Enter and maintain customer information accurately in POS.
• Build new business via inbound/outbound call campaigns.
• Assist in account management and collections by accepting payments and scheduling appointments.
• Maintain store appearance and cleanliness for customer experience.
• Follow security protocols including vault and cash drawer management.
• Ensure compliance with policies and laws; stay updated on products and processes.
• Work in a fast-paced environment and handle multiple tasks.

Skills

Verbal communication

Written communication

Customer demeanor

Data entry accuracy

General computer skills

18+ years old

Physical tolerance

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is hiring a Customer Service Representative in Florida. The role focuses on delivering excellent customer service, processing transactions, and building customer relationships in a full-time, in-person store setting.

Responsibilities include handling loans, money transfers, and payments, plus upselling tailored financial services. A 40-hour minimum workweek is required, with weekends included. Training and growth opportunities are provided.