Customer Success & Order Specialist - Manufacturing

Stafford Cutting Dies, Inc.; Indian Trail (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Company-paid basic life insurance

Short- and long-term disability

Employee Assistance Program (EAP)

Paid time off and paid holidays

Job summary

Stafford Cutting Dies, Inc. in Indian Trail, NC is hiring a Customer Service Representative. This on-site, full-time role handles customer calls and emails, enters orders, and coordinates with sales, production, scheduling, and shipping to fulfill commitments.

The CSR will grow through a structured program, moving from order entry to quoting tooling and reading DXF/PDF files. Occasional travel and a strong attention to detail are required.

Qualifications

• High school diploma or equivalent; related coursework is a plus.
• Customer service experience in any field preferred.
• Strong phone presence and verbal/written communication.
• Ability to multitask and stay accurate in a fast-paced setting.
• Comfort with Microsoft Office and learning ERP/order-entry systems.
• Experience in cutting dies, packaging, corrugated, printing or converting is a plus.

Responsibilities

• Handle customer calls and emails across multiple accounts.
• Enter orders accurately in ERP and confirm specs and delivery dates.
• Provide price quotes and follow up on sales leads with the sales team.
• Schedule pickups from Indian Trail location and other locations as needed.
• Track order status and communicate delays to customers.
• Keep detailed records of customer interactions and assist with SOPs and work instructions.

Skills

Phone presence

Verbal communication

Written communication

Multitasking

Attention to detail

Reliability

ERP familiarity

Education

High school diploma or equivalent

Associate degree / coursework in business or communications

Tools

Microsoft Office

ERP/order entry systems

Job description

Stafford Cutting Dies, Inc. in Indian Trail, NC is hiring a Customer Service Representative. This on-site, full-time role handles customer calls and emails, enters orders, and coordinates with sales, production, scheduling, and shipping to fulfill commitments.

The CSR will grow through a structured program, moving from order entry to quoting tooling and reading DXF/PDF files. Occasional travel and a strong attention to detail are required.