Customer Service Specialist

Sol Epoxy; City of Olean (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Sol Epoxy in City of Olean, NY is seeking an experienced customer service professional to manage orders and coordinate with production and logistics teams. This hands-on role rewards problem solving, organization, and building strong customer relationships.

This position serves as the key link between customers and operations, ensuring on-time delivery and accurate records. Growth opportunities include working with Quality, Production, and Supply Chain teams while learning ISO 9001 and IATF

Qualifications

• Associate degree or 5+ years in customer service, order management, logistics, or related office environment.
• Experience with order entry and customer support.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Excel, Word, and ERP systems.

Responsibilities

• Manage customer orders from purchase order through shipment using our ERP system.
• Respond to customer inquiries, provide order status updates, and resolve issues quickly.
• Coordinate with production, warehousing, shipping, and quality teams to ensure on-time delivery.
• Prepare customer quotations and maintain pricing, inventory, and customer records.
• Support as cross trained backup inventory planning, warehouse replenishment, and supply chain logistics.

Skills

Customer service

Order management

ERP systems

Excel

Word

Communication

Problem-solving

Organization

Education

Associate degree

Tools

ERP systems

Excel

Word

Job description

We're seeking an experienced customer service professional to manage customer orders, coordinate supply chain activities, and serve as a key link between customers, production, and logistics teams. This is a hands‑on role for someone who enjoys problem‑solving, organization, and building strong customer relationships.

Key Responsibilities

• Manage customer orders from purchase order through shipment using our ERP system.
• Respond to customer inquiries, provide order status updates, and resolve issues quickly.
• Coordinate with production, warehousing, shipping, and quality teams to ensure on‑time delivery.
• Prepare customer quotations and maintain pricing, inventory, and customer records.
• Support as cross trained backup inventory planning, warehouse replenishment, and supply chain logistics.

Qualifications

• Associate degree or 5+ years of experience in customer service, order management, logistics, or a related office environment.
• Experience with order entry and customer support.
• Strong organizational, communication, and problem‑solving skills.
• Proficiency with Excel, Word, and ERP systems.
• Positive, professional demeanor with a talent for building relationships and delivering exceptional customer service.

Growth Opportunity

Work closely with Quality, Production, and Supply Chain teams while learning ISO 9001 and IATF 16949 Quality Management Systems and the processes that support world‑class manufacturing operations.

Join a team where customer service goes beyond answering calls and plays a direct role in delivering exceptional service and operational excellence.