Customer Account & Order Specialist

MDC Precision, LLC; Pflugerville (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

MDC Precision, LLC is seeking a Customer Service Representative (CSR) to be the main contact for assigned accounts at the Pflugerville facility. You will manage orders, coordinate with planning, production, and shipping, and support sales with pricing and documentation.

The role requires experience in customer service and order management, strong communication, and the ability to work in a fast-paced manufacturing environment.

Qualifications

• Experience in customer service, sales administration, inside sales, account management, or order management.
• Experience with ERP/CRM systems and customer order management processes is preferred.
• Strong understanding of lead times, backlog management, shipments, and supply chain coordination.

Responsibilities

• Acts as the primary contact for assigned customer accounts.
• Manages customer inquiries related to orders, pricing, lead times, shipments, and product availability.
• Builds and maintains strong relationships with customers and key accounts.
• Participates in regular customer meetings to review operational performance, forecasts, backlog, and service concerns.
• Supports escalation management and drives timely issue resolution.
• Provides proactive communication regarding delays, supply constraints, and recovery plans.
• Processes sales orders, changes requests, and returns accurately within ERP systems.
• Reviews order requirements for pricing, inventory availability, and lead times.
• Coordinates with planning, production, shipping, and procurement teams to support customer commitments.
• Monitors open orders and backlog to ensure on-time delivery performance.
• Supports month-end shipment activities and backlog reviews.
• Prepares quotations, pricing updates, and sales-related documentation.
• Supports sales teams with follow-ups and account coordination.
• Assists with contract reviews, pricing agreements, and customer programs.
• Maintains customer records and sales activity within CRM systems.
• Analyzes backlog, service levels, shipment performance, and customer trends.
• Supports KPI tracking and reporting activities.
• Provides data and operational updates during internal and customer meetings.
• Collaborate with cross-functional departments to resolve operational issues.

Skills

Customer service

Account management

Order processing

ERP systems

CRM systems

Data analysis

Cross-functional collaboration

Excel/Reporting

Education

Associate or bachelor's degree in business, Supply Chain or related field

Tools

ERP systems

CRM systems

MS Excel

Job description

MDC Precision, LLC is seeking a Customer Service Representative (CSR) to be the main contact for assigned accounts at the Pflugerville facility. You will manage orders, coordinate with planning, production, and shipping, and support sales with pricing and documentation.

The role requires experience in customer service and order management, strong communication, and the ability to work in a fast-paced manufacturing environment.