Customer Service Representative - Full-Time - Paid Training

Stafford Cutting Dies; Indian Trail (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Company-paid basic life insurance

Short- and long-term disability

Employee Assistance Program (EAP)

Paid time off and paid holidays

Job summary

Stafford Cutting Dies, Inc. in Indian Trail, NC is hiring a Customer Service Representative. This on-site, full-time role handles customer calls and emails, enters orders, and coordinates with sales, production, scheduling, and shipping to fulfill commitments.

The CSR will grow through a structured program, moving from order entry to quoting tooling and reading DXF/PDF files. Occasional travel and a strong attention to detail are required.

Qualifications

• High school diploma or equivalent; related coursework is a plus.
• Customer service experience in any field preferred.
• Strong phone presence and verbal/written communication.
• Ability to multitask and stay accurate in a fast-paced setting.
• Comfort with Microsoft Office and learning ERP/order-entry systems.
• Experience in cutting dies, packaging, corrugated, printing or converting is a plus.

Responsibilities

• Handle customer calls and emails across multiple accounts.
• Enter orders accurately in ERP and confirm specs and delivery dates.
• Provide price quotes and follow up on sales leads with the sales team.
• Schedule pickups from Indian Trail location and other locations as needed.
• Track order status and communicate delays to customers.
• Keep detailed records of customer interactions and assist with SOPs and work instructions.

Skills

Phone presence

Verbal communication

Written communication

Multitasking

Attention to detail

Reliability

ERP familiarity

Education

High school diploma or equivalent

Associate degree / coursework in business or communications

Tools

Microsoft Office

ERP/order entry systems

Job description

Customer Service Representative
Stafford Cutting Dies | Indian Trail, NC | Full-Time | Non-Exempt (Hourly)

Pay: $18–$24 per hour, based on experience
Schedule: Monday–Friday, 8:00 am – 5:00 pm, on-site in Indian Trail, NC

About the Role

When a customer calls Stafford Cutting Dies, they should reach someone who knows their account, gets the order right and follows through. As our Customer Service Representative, you’ll be that person. You’ll handle customer calls and emails across several accounts, enter and track orders, and work with our sales, production, scheduling and shipping teams so we keep our promises to customers. You’ll report to the Customer Service Manager.

Stafford is part of DFC Manufacturing Group, a Confluent Holdings company.

What You’ll Do

• Answer customer calls and emails promptly and professionally, and figure out what each customer needs
• Build strong customer relationships by giving accurate information and following through
• Provide price quotes and follow up on sales leads with the sales team
• Enter orders accurately in our ERP and scheduling systems, and confirm specs and delivery dates before production
• Schedule customer pickups from our Indian Trail location, PA Service Center and GA Distribution location
• Work with production, scheduling and shipping on order status and changes, and tell customers about delays before they have to ask
• Solve customer problems, and elevate to the Customer Service Manager or sales when something is beyond your authority
• Keep detailed, accurate records of every customer interaction
• Help improve how we work, including writing and updating SOPs and work instructions
• Travel up to 10% for industry trade shows and off-site training (overnight trips are occasional and scheduled in advance)

What We’re Looking For

• High school diploma or equivalent required; an associate’s degree or coursework in business or communications is a plus
• Customer service experience in any field preferred
• Strong phone presence and excellent verbal and written communication
• Ability to multitask, set priorities and stay accurate in a fast-paced setting
• Comfort with Microsoft Office and the ability to learn ERP and order entry systems quickly
• Close attention to detail, reliability and consistent attendance
• Experience in cutting dies, packaging, corrugated, printing or converting is a strong plus
• Customer service certification is a plus

How You’ll Grow

We train new CSRs through a structured, tiered program. You’ll start with order entry and move up to quoting rotary, Bobst, specialty and other tooling, and to reading DXF, ARD and PDF files. We teach the technical side. We’re looking for the right attitude.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Company-paid basic life insurance
• Short- and long-term disability
• Employee Assistance Program (EAP)
• Paid time off and paid holidays

Work Environment

Most of the work is in a climate-controlled office, at a computer and on the phone. You’ll occasionally go out on the production floor, where safety glasses, hearing protection and closed-toe shoes may be required.

Our Values

At Confluent Holdings, our North Star is enabling people to be their best every day. That applies to our team members, customers, vendors and communities. We look for people who do the right thing, communicate with respect, solve problems creatively, work as one team and hold high standards.