Customer Success & Order Coordination Specialist

Techni-Tool, Inc.; Texas; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Vision insurance

Quarterly Performance Rewards

Job summary

Techni-Tool, Inc. is seeking a detail-oriented professional to manage orders and coordinate with customers, vendors, and the sales team from our Texas operation. The role focuses on ensuring timely shipments, accurate order processing, and strong customer service.

Experience in industrial distribution or CNC tooling is preferred. The position is a full-time, day-shift role based in-person, with competitive benefits and a 401(k) matching program.

Qualifications

• Customer oriented, ability to take care of customers’ needs while following procedures.
• Detail oriented with attention to minute details of tasks.
• Experience in Industrial Distribution, CNC Machining, Inside Sales in related field preferred.
• Proficiency in Microsoft Office Suite is required.
• ERP system experience preferred.

Responsibilities

• Monitor ALL open purchase orders and sales orders.
• Maintain communication with customers, sales personnel, and vendors about delivery status.
• Notify customers/vendors and company personnel if critical shipments are late.
• Work with vendors to resolve issues delaying shipments and deliveries.
• Ensure items are delivered and free of defects with warehouse coordination.
• Print pick tickets and customer order acknowledgements.
• Assist in customer returns or refurbishment.

Skills

Customer oriented

Detail oriented

Inside sales experience

Education

High school diploma

Tools

Microsoft Office Suite

ERP system

Job description

Techni-Tool, Inc. is seeking a detail-oriented professional to manage orders and coordinate with customers, vendors, and the sales team from our Texas operation. The role focuses on ensuring timely shipments, accurate order processing, and strong customer service.

Experience in industrial distribution or CNC tooling is preferred. The position is a full-time, day-shift role based in-person, with competitive benefits and a 401(k) matching program.